Cummins introduces 24/7 support program

Updated Mar 24, 2011

Cummins, Inc. has announced the release of Cummins Care, the company’s new 24/7 customer assistance program. The new program is the latest addition to Cummins’ Customer Support Center in Nashville, which the company says was created to provide constant assistance to all Cummins customers in need.

The new center employs 110 workers trained in the highest level of professional service who are prepared to answer questions and provide solutions for customers in need. According to Cummins, the Customer Support Center can provide customers with information on the closest authorized service location in Cummins’ network. With 3,500 locations, Cummins says the center is an excellent aide for anyone in the United States and Canada.

“Cummins knows that reliability and uptime are critical to our customers’ success, and we strive to provide dependable service support when they need us most,” says Jim Schacht, Cummins’ business services executive director. “We can then help customers find the nearest location that is available to work on the product. Understanding and identifying this scheduling availability of the location increases customer uptime and satisfaction.”

Cummins Care utilizes the same 1-800-DIESELS number that customers already know, and the enhanced 24/7 support hours will begin in July.

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