Navistar dealers pump millions into service expansion

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Navistar’s International truck dealer network has invested nearly $60 million in the past year to renovate or add more than 250 additional service bays, the company says.

We know that one of the most important reasons our customers purchase International products over and over again, is because of the valuable relationship they have with their dealer,” said David Gerrard, senior vice-president, distribution, Navistar. “There are thousands of men and women in our dealer network who are on the frontlines with our customers, ensuring their trucks and drivers are operating with maximum uptime.”

Navistar says its dealerships throughout the network have adopted newly prescribed customer service requirements including the expansion of service hours by more than 22 percent, increased technician training and investments in service and maintenance equipment.

“The adoption of these guidelines over the past several years has resulted in faster repairs, completed with the highest degree of quality,” said Gerrard.

International’s dealer network includes more than 870 locations and 7,200 technicians across North America. It is also supported by a parts distribution network including ten distribution centers.

To provide extended support, many dealers now offer mobile maintenance crews for fleets and some will provide large fleet customers with dedicated International service technicians on-site for enhanced service and support.

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