Peterbilt of Manitoba earned Peterbilt’s First Class Service Excellence Dealer of the Year award at the OEM’s recent dealer meeting.A trio of Peterbilt dealers were honored for their parts and service prowess earlier this month at the OEM’s annual dealer meeting.
Peterbilt named Peterbilt Manitoba as its Peterbilt First Class Service Excellence Dealer of the Year, The Larson Group as its North American Parts and Service Dealer of the Year, and Peterbilt of Atlanta as the TRP Dealer of the Year.
According to Peterbilt, the First Class Service Excellence award is chosen by measuring Peterbilt service locations by the award’s performance criteria. Peterbilt Manitoba had the highest comprehensive dealer group score.
“Whether it’s advanced diagnostic equipment to assess and repair problems quickly or highly skilled technicians who know your application and vehicle, the Peterbilt dealership network sets the bar high when it comes to maximizing our customers’ uptime,” says Mike Conroy, director of Field Service. “The First Class Service Excellence Award recognizes the best of the best, and is a true testament to Peterbilt of Manitoba and their commitment to customer satisfaction.”
Doug Danylchuk, dealer principal, accepted the award for the dealership.
“We are proud to receive the First Class Service Excellence award from Peterbilt,” he says. “Our team recognizes the importance of servicing our customers and providing premium care for the Paccar MX engines. Measuring the service performance of dealer groups within the Peterbilt network makes us all rise to the occasion and improve our customers’ experiences.”
The Larson Group earned Peterbilt’s North American Parts and Service Dealer of the Year award at the OEM’s recent dealer meeting.The Larson Group was honored for a commitment to support and service that spans the entire truck ownership experience, Peterbilt says.
“The Larson Group fully utilized parts, service and support technologies offered by Peterbilt and Paccar Parts in 2016,” says David Danforth, Paccar Parts general manager and Paccar vice president. “They achieved outstanding performance in each Standard of Excellence category, maintained an excellent absorption rate, and were the first in the Peterbilt network to open a TRP all makes parts store.”
Glenn Larson, president and dealer principal of The Larson Group, accepted the award along with Chief Operating Officer Kory Larson.
“Every member of our team is committed to creating an unparalleled ownership experience for our customers, and that includes maximizing their uptime and minimizing their costs for the entire life of their truck,” says Glenn Larson. “We will continue to invest in the skilled technicians, technologies and training that ensure that our customers’ expectations are not only met, but exceeded. It is that commitment that has resulted in the honor of being named the Peterbilt Parts and Service Dealer for 2016.”
Peterbilt of Atlanta was named the TRP Dealer of the Year award at the OEM’s recent dealer meeting.In winning the TRP award, Peterbilt and Paccar Parts noted Peterbilt of Atlanta’s exceptional sales performance and customer service, as well as the 2016 opening of a TRP all makes parts store in Conley, Ga.
“Peterbilt of Atlanta management’s commitment to the TRP all makes brand is evident in their product conversions and excellent growth in TRP purchases,” says Danforth. “The opening of a new TRP parts store in the southeast Atlanta market demonstrates their dedication to serving all makes customers who depend on the availability and the reliability of TRP products.”
“Just as TRP Parts surpass expectations for quality, dependability and value, exceeding customer expectations is a priority for the entire Peterbilt of Atlanta team,” adds Scott Pearson, dealer principal of Peterbilt of Atlanta, who accepted the award. “We must maximize our customers’ uptime, which involves maintaining a well-stocked inventory of high-quality, cost-effective TRP aftermarket products for all makes.”
