Diamond Edge certification is a collaborative effort between IC Bus and its dealer body to recognize dealers for their commitment to uptime and to drive awareness of the high-performing service offered to customers from dealers with this designation.
“It is an honor for our dealership and staff at Cross Lanes to have earned Diamond Edge certification,” says Regional Sales Manager Matt Cochran. “It validates our commitment to reduce dwell time and improve service for our customers who rely on their buses every day to safely transport children to and from school.”
Diamond Edge certification is earned by achieving rigorous parts and service metrics based on customer dwell time, which is the time it takes for a customer to get their bus diagnosed, repaired and back on the road.
To achieve Diamond Edge certification, IC Bus dealers must meet or exceed service dwell time metrics and define long-term action plans for continuous and ongoing service dwell time improvement at dealership location; provide dedicated Accelerated Service where customers receive immediate vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival; top service departments must commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process Participate in the dealership inventory alliance (DIA) parts inventory program to ensure common parts are readily available in dealer inventory
“We are proud to be a Diamond Edge certified IC Bus dealer serving West Virginia because we know that our service is keeping our customers’ buses on the road,” added Cochran.