Jack’s Truck & Equipment in Rock Springs, Wyo., has earned its Elite Support Certification.
Elite Support is a network of Freightliner and Western Star truck dealers focused on providing the industry’s best customer service and truck repair experience. Jack’s team has been working consistently over the last year to implement new processes, update the facility, add customer amenities, and make the necessary changes to achieve this certification. The certification was bestowed on the facility on Aug. 21, 2018.
“The customer is the most valuable aspect of this business. The Elite Support Certification provides our dealership with tools to take care of our customers better,” says Heath Lowinske, general manager and continuous improvement coordinator at Jack’s Truck & Equipment.
Elite Support-certified dealerships are annually assessed on more than 130 specific criteria that involve the dealerships processes, customer support, parts availability, and customer amenities. As an Elite Support dealership, Jack’s focuses on maximizing vehicle uptime by providing the customer with a timely diagnosis within two hours of the arrival of the truck, offering a wide variety of parts, and delivering quality repairs, the company says.