Rotary launches 24/7 virtual support

Truck technician holding wrench in front of a truck.

Rotary, part of Vehicle Service Group (VSG) and Dover, announced the launch of Rotary Virtual Support, a service that will allow Rotary customers quick and easy access to everything they need to operate their wheel service and lift equipment.

All new Rotary equipment will feature a QR Code decal that users can scan with a smartphone or tablet to register their product, access technical documents, view training videos and find links to customer service 24/7.

“Technicians no longer need to waste valuable time searching for lost owner’s manuals, maintenance schedules or training materials,” says David Fischmer, VSG director of marketing. “Rotary’s Virtual Support provides users with the information they need, anytime they need it.”

“With many shop owners struggling to hire and train new employees, we wanted to give technicians an easy way to access product training videos that cover everything from general use to operational tips and special applications,” saays Fischmer. “We are excited to be the first in the industry to offer this level of customer support and we remain committed to finding innovative solutions that help improve our customers' productivity and safety.”

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