Volvo says the system of vehicle management tools provides proactive diagnostic and repair planning assistance with detailed analysis of critical diagnostic trouble codes.
Purolator Inc. received the first Remote Diagnostics-equipped Volvo trucks as part of its recent order.
“We’re looking forward to utilizing Volvo’s Remote Diagnostics service,” says Serge Viola, Purolator’s general manager, fleet. “The ability to remotely notify dealers and technical staff that the truck is experiencing an issue, while still having that vehicle in service, will greatly assist in reducing our fleet’s down time.”
Volvo’s Remote Diagnostics facilitates live dealer and customer communication through Volvo Action Service (VAS), Volvo’s 24/7 support team. When a fault code appears, Remote Diagnostics alerts VAS, Volvo says, which then works with the customer’s defined decision maker to establish a course of action. VAS then is said to work with the nearest dealer to ensure parts are on-hand before a truck arrives at a service location, helping to maximize vehicle uptime. This is said to provide the decision maker complete service resolution to contact the driver and provide instructions.
“We’re pleased to provide Purolator and our other customers with one of the most advanced tools available to deliver information about the truck’s performance and proactively address potential service issues,” says David Pardue, Volvo Trucks vice president, aftermarket solutions. “Real people means real service, and that’s what our customers receive from Remote Diagnostics and the Volvo Action Service support team.”
