During this difficult time of parts shortages and back orders, custom remanufacturing of a customer’s turbocharger core is now a viable solution. Especially in a truck down emergency. Keeping a customer informed during the remanufacturing process is vital.
To eliminate the need to call and check on status, Turbo Solutions is utilizing push communication.
The company says its new automated email service communicates three messages:
- Your Turbocharger has been received date/time
- Your Turbocharger is complete and now being tested/precision balanced
- Your Turbocharger has been shipped. Fedex Tracker number provided.
“Our goal is to be easy to do business with. Utilizing simple technology to improve communications just makes sense to us. There is so much valuable time wasted on the phone chasing answers from vendors," says John Ferry, vice president, Turbo Solutions. ""Our distributor partners are the best in the truck parts industry, with high expectations. We are always looking for new ways to add value."
For more information about Turbo Solutions's authorized dealer program, visit tsereman.com, or call 1-856-324-5884.
