Paccar Parts marks its 50th anniversary this year as a world-class leader in the distribution, sale and marketing of quality aftermarket products for medium- and heavy-duty trucks, trailers, buses and engines.
“Paccar Parts is thrilled to celebrate this 50-year milestone,” says Laura Bloch, Paccar Parts general manager and Paccar vice president. “The success of our division is due to the outstanding contributions of our employees and dealers who deliver exceptional support for our customers every day.”
Paccar Parts’ first Parts Distribution Center (PDC) opened in 1973 in Renton, Wash., and paved the way for additional facilities across the United States and then the world. Today, Paccar Parts operates 18 PDCs on four continents, providing 3.4 million sq.-ft., of distribution capacity. The newest PDC in Louisville, Ky., started shipping in August 2022, increasing parts availability for dealers and customers in the central, mid-Atlantic and southeastern regions of the U.S.
As Paccar Parts PDCs evolved to improve the customer experience, the dealership networks expanded from approximately 180 locations in 1973 to more than 2,300 locations today. These investments by Paccar Parts and Kenworth, Peterbilt, and DAF dealerships have improved access to product, reduced lead time, and increased opportunities for service, the company says.
In conjunction with strong suppliers and business partners, Paccar Parts’ customer-centric employees have introduced innovative service-driven programs to increase vehicle uptime and satisfaction. Currently, the Paccar Parts 365 Center and Fleet Services programs maximize time on the road for fleets and provide technical support to keep vehicles in operation. The programs support over 2,400 commercial fleets operating more than 1.3 million vehicles. Paccar Parts’ global e-commerce program, Online Parts Counter (OPC), allows customers 24/7 online access to more than 1.5 million aftermarket parts.
“We are proud that our tradition of being a world-class provider and a trusted partner is 50 years strong,” says Bloch. “We’re already looking ahead to expanding new technology and exemplary service support for our customers in the 50 years to come.”
As global distribution expansion continues, Paccar Parts will continue to drive customer service, technical support and productivity to new levels by delivering excellent supply chain performance and increased product availability.