Isuzu Commercial Truck of America has announced its parts distribution center in Scranton, Pa., was recently named one of North America’s top performing warehouses in Carlisle & Co.’s 2023 North American Parts Benchmark (NAPB). The award was presented on April 26, 2023, at the NAPB 2023 Conference in Universal City, Calif.
The Scranton warehouse — part of Isuzu’s Center of Excellence comprising a state-of-the-art, 100,000 sq.-ft., parts distribution center and a world-class 30,000 sq.-ft., training and technical assistance facility — finished in a tie for second place (with CNH Industrial in Reno, Nev.) among all entrants in the heavy-equipment division, beating such illustrious competition as John Deere, Volvo, Daimler Truck, Kubota and more.
First place went to a Navistar facility in Edmonton, Alberta.
The rankings were based on five metrics, all weighted equally:
- Line Productivity: Warehouse Workers Productivity
- Line Productivity: All Warehouse Staff Productivity
- Value Productivity: All Warehouse Staff Productivity
- Floor Denials per 1 Million Lines Shipped
- Warehouse Errors per 1 Million Lines Shipped
“When we opened this facility in northeast Pennsylvania in July 2016, we knew we were taking a risk calling it a ‘Center of Excellence,” says Shaun Skinner, president of Isuzu Commercial Truck of America and Isuzu Commercial Truck of Canada. “But this award proves that we have created a productive, reliable, high-tech parts distribution center that stands with the very best across multiple industries.”