PhaseZero was recently named a top innovator in customer experience management by Technology Innovators magazine.
"We built our platform with Unified Customer Experience as an enabler for business model innovation. Our customers are accelerating their digital sales with consistent experience across all their customer interactions," says PhaseZero Founder Ram ChandraSekar. "The Unified Customer Experience is now the driving force for digital transformation for all businesses."
In presenting this year’s awards, the editors of Technology Innovators note managing customer experience has become increasingly complex and difficult - especially with the challenges of the pandemic. The solutions in their top 20 Innovators in CEM of 2021 edition, including PhaseZero CxCommerce, make improving customer experience easier so companies can grow their loyalty, retention and revenue, the company says.
"People are used to the one-click convenience of shopping inside apps from major retailers, so all businesses now have to match or exceed that ease-of-doing-business and overall customer experience," ChandraSekar says. "Delivering a unified and simple customer experience is often difficult when businesses rely on several different software systems for managing commerce, finance, and customers."
PhaseZero says CxCommerce's strong partner ecosystem, certified and supported integrations allow businesses to deliver a world-class customer experience without changing or updating their existing business systems. CxCommerce's built-in integrations and API options enable enterprises to gain operational efficiency and improve customer experience by streamlining product content, inventory, and availability across multiple systems to make the sales process easier for both customers and employees.