Procede Software has announced the addition of Procede Intelligence in the latest release of Excede v10.5.3. According to the company, Procede Intelligence transforms dealership operations with smarter tools that deliver faster decisions, enhance customer experiences and increase efficiency.
“Born from an impactful, forward-thinking culture, Procede Intelligence brings together dealership data and advanced AI to transform repetitive operational tasks into efficient, intelligent processes so our customers can focus on what accelerates their business,” says CEO Larry Kettler.
Procede Intelligence refers to the artificial intelligence and data-driven logic built directly into Excede. When appropriate, the company says Procede Intelligence leverages OpenAI via Microsoft Azure as a tool to enable high-impact, lasting outcomes. In other cases, Procede Intelligence creates smarter workflows by applying dealership data to advanced logic developed by Procede, ensuring solutions are tailored to dealership operations.
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The result is a platform that not only drives greater efficiency and accuracy, Procede says, but also strengthens a dealership’s ability to compete in a rapidly changing market. By turning data into actionable intelligence, Procede Intelligence empowers leaders to make faster, more confident decisions while ensuring data privacy and protection.
Procede has drawn on the expertise of its AI Committee — comprising dealerships, industry experts, twenty group leaders and former dealer principals — to identify trends and adopt the right AI tools for the commercial vehicle market. Building on that foundation, the company says it has embraced an AI-first culture, embedding artificial intelligence at every level of the organization to guide decisions, shape product design, and amplify human potential.
With contributions from external subject matter experts and visionaries, as well as internal experts, Procede says this capability marks the beginning of an AI journey at Procede that will continue to evolve and expand over time.
“Partnering with dealership leaders and industry experts through our AI Committee has allowed us to validate ideas and prioritize solutions that truly matter in daily operations,” says Eric Fortin, Procede’s chief product officer. “Their input ensures Procede’s AI initiatives remain practical, relevant, and value-driven for the commercial vehicle market.”
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Pioneering intelligent and AI-focused features available in Excede for no additional fees or additional product purchases include:
- AI-enhanced service rewrite to save time, ensure consistency, and keep records clean and actionable by using OpenAI via Microsoft to scan entries and optimize content for clarity and professionalism and to find and correct typos and other errors.
- Parts cross-sell recommendations using intelligent suggestions to streamline the counter experience by ensuring the right parts are found faster and revenue potential is maximized.
- Smart technician recommendations based on availability and performance analysis that empower service advisors with data-driven insights to make the best technician assignments.
- Real-time credit alerts that allow dealerships to address potential customer credit issues upfront, enabling operational control without added complexity.
“The AI-Enhanced Service Rewrite has been a game-changer for our team at RWC. Our technicians can focus on the work, not the paperwork; what used to take 10 to 15 minutes now takes seconds. The summaries are clean, professional, and consistent across the board. It’s helped us maintain better service records and save valuable time every day,” says Shane Robertson, service advisor at RWC Group.
Procede says Excede v10.5.3 with Procede Intelligence is available to dealerships seeking to upgrade.
