DTNA rolling out AI-supported warranty system

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Daimler Truck North America (DTNA) and Tavant, a leading provider of service lifecycle management (SLM) solutions, announced Thursday a new partnership to transform DTNA’s service operations with a landmark warranty system. 

The companies say the collaboration signifies a significant expansion of a decade-long global technology partnership between Daimler Truck Group and Tavant.

Tavant logoIn developing the partnership, DTNA states it sought a cutting-edge solution to modernize its existing warranty system with advanced features for its employees and partners. Tavant's SLM solution emerged as the clear choice, exceeding the company’s rigorous requirements.

Tavant's solution excels with its comprehensive suite of modules, encompassing warranty registration, inventory management, claims management, and service analytics. It will enable DTNA to improve claim data, empower users to create ad-hoc reports, and leverage machine learning to predict standard repair processes, the companies say.

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"We are excited to expand our global partnership with Daimler through DTNA," says Sarvesh Mahesh, CEO of Tavant. "Our AI-driven SLM solutions will empower DTNA to achieve their innovation objectives and drive forward with enhanced efficiency. This partnership reaffirms our commitment to providing advanced, customer-centric solutions to deliver value-driven outcomes and support DTNA’s strategic goals. By integrating GenAI technology, we aim to transform and future-proof their service operations, ensuring they remain leaders in the industry."

The solution’s GenAI-powered modules, Warranty.AI and Knowledge.AI, will enable dealers to search for vehicle information using natural language. DTNA will benefit from the code prediction feature, which utilizes text and VMRS (Vehicle Maintenance Reporting Standards) code analysis to make accurate code selections, thereby improving dealer experience and standardizing coding. Furthermore, advanced reporting tools will facilitate the easy submission of required data for regulatory reporting, the companies add.

"With a successful partnership of over a decade, Tavant has consistently demonstrated its ability to deliver AI-first service lifecycle management solutions that align with Daimler Truck Group’s long-term strategic vision," says Vikas Khosla, CRO of Tavant. "Partnering with Tavant allows Daimler Truck Group to leverage the latest technology and transform their service operations. This collaboration aligns with their commitment to staying at the forefront of technological advancement and delivering unparalleled value to their customers."

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