Bill Grabarek (TPS Online Editor)Bill Grabarek is the online editor of Trucks, Parts, Service. He can be reached at [email protected].Growth strategiesConnecting with customers: Enabling customers to track parts orders can provide convenience and promote relationshipsBlame it on Amazon. Blame it on Internet flower retailers. It’s because of them, among other businesses, we know when our online order has been filled, when it has been shipped and when to expect…November 11, 2019Growth strategiesReports: U.S., China agree to cancel tariffsChina signaled a possible end to the ongoing trade war between it and the United States today when the country’s commerce ministry said the two sides have agreed to cancel tariffs in phases, according to…November 7, 2019Growth strategiesManaging obsolescence: Building a useful strategy to track and move unwanted partsIt’s highly unlikely a heavy-duty aftermarket parts distributor or truck dealer ever complained about having too much available warehouse space. This means those parts that are gathering dust on shelves or pallets are not making…October 15, 2019CommentaryFor goodness snake!Some mornings it might be better just to stay in bed rather than go into work — especially when the workday involves coming face to face with a 15-ft. python. After picking up a load…October 9, 2019Sales coaching/trainingHow to use internal and external resources to strengthen your trailer sales forceWith internal training within your organization and external resources at your fingertips, keeping your sales teams educated has never been easier. More here.September 9, 2019CommentaryMaking it about them: Sales isn’t about what you’re sellingFocusing on customer needs is important for success as a sales rep, especially in the commercial truck, trailer and heavy equipment industry. Details on TPS.September 2, 2019Growth strategiesAre you phoning it in? Feature-rich phone systems are vital to good customer serviceLearn about maximizing accessibility, improving communication, and the importance of training for good customer service in the trucking industry. Details here.August 15, 2019Technician trainingUTI reports increase in studentsThe Universal Technical Institute, a diesel technician training school, reported an 11.9 percent increase in new student starts from this time last year.August 9, 2019CommentaryService with a smileDiscover the importance of a good phone system and telephone etiquette training for your service operation here on Trucks, Parts, Service.July 26, 2019Service and repairStreamlining the repair processAn effective call center can ease the process of trucking repair between service providers and customers, prevent downtime, and much more. Details on TPS.July 12, 2019Previous PagePage 21 of 29Next PageTop StoriesSupplier UpdatesWebb, Dana agree to long-term partnershipWebb Wheel Products and Dana Commercial Vehicle Systems are teaming up.Growth strategiesU.S. fleet added carriers, reduced equipment in Q3Mergers & AcquisitionsFleetPride, TruckPro mergingTechnician trainingKeeping current on training builds efficiency, valueOutlook and BenchmarkingVIPAR Heavy Duty leaders tout resiliency, ingenuity for 2025 success
