Frost & Sullivan, which issues best practices awards to companies for demonstrating outstanding achievement and superior performance, recognized Mitchell 1 with the 2023 North American Technology Innovation Leadership Award.
"Mitchell 1 employs dedicated content editors to continuously upload information about new repairs into TruckSeries and its other software solutions," says Stephen Spivey, program manager at Frost & Sullivan. "Its in-house experts can quickly address complex repair questions for all truck types. Software companies or truck manufacturers cannot provide this degree of information across all vehicle platforms to service professionals in the aftermarket."
Mitchell 1 supports different aftermarket aftermarket industry customers across all truck manufacturers.
"Mitchell 1's TruckSeries developers and product managers are also automotive and truck enthusiasts, and work directly with customers to continually improve the product," Spivey adds. "This allows them to provide superior customer service compared to other aftermarket software solutions."
The North American Technology Innovation Leadership Award in the medium- and heavy-duty truck industry recognizes a product with innovative features and functionality that is gaining rapid acceptance in the market. It recognizes the quality of the solution and the customer value enhancements it enables.