TrüNorth Warranty Programs of North America (TrüNorth) debuts its first mobile app, placing warranty claims and servicing at customers’ fingertips.
Working with IT experts and developers from multiple industries, TrüNorth says it conducted extensive market research and user testing to deliver a best-in-class user experience that accurately reflects warranty holders’ needs and preferences for relevant information and communication at each stage of the claims process.
The company says its mobile application enables users to complete a warranty claim from their mobile devices while alleviating unnecessary steps and inputs during what can be a stressful time for drivers by pre-populating pertinent driver, repair facility, and warranty-related information for faster claims processing.
Intuitive technology delivers a relevant user experience, enabling warranty holders to start a new claim in seconds by simply logging on with their last name and VIN number and clicking several dialog boxes to put them on the fast track to locating the closest repair facility and getting back on the road.
The company says updates are tracked and communicated in real time, keeping drivers in the know every step of the way with features including:
- Intuitive user interface
- Real-time claims tracking and updates
- Pre-populated fields for warranty holder information
- Quick-view of warranty coverage(s)
- Ability to view or download signed warranty contract
- Claims history
- Location-based technology for selecting nearest, approved repair facility
- Additional claims representative contact options via phone or text
TrüNorth says the state-of-the-art mobile app further also affirms the company’s pledge to lead the industry in the development of innovative and responsive products and services that offer the most competitive advantage for its dealers and their customers. The app is available for both iOS and Android platforms and can be downloaded now at Apple iTunes or Google Play.