If the Internet fails to turn up a lead there’s always the trusty phone tree. Try calling the parts counter at your other locations, or an industry confidant with whom you have a relationship. See if they can get you on the right track.
Just because a part has stumped your team doesn’t mean it will stump everyone.
Don Purcell, partner at Stone Truck Parts, says this is where his company is fortunate.
By forging strong relationships with other area distributors and dealers, Purcell says the Stone inside and outside sales teams don’t hesitate to call for help when part identification proves problematic. And conversely, his team tries to reciprocate that assistance as much as possible.
Getting the customer back on the road trumps any other concern, he says.
“Ultimately that’s what matters,” Purcell says. “If that customer has a unit down and that part is a critical need … we have do to everything we can for them.”
