Volvo enhances updated service offering

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Updated Jul 23, 2021
Volvo Trucks service network

Volvo Trucks North America introduces Volvo Blue Contract service offering, a comprehensive maintenance program designed to improve uptime, assist in optimizing truck performance and simplify maintenance management for customers and dealers.

The new Volvo Blue Contract provides one premium service plan that replaces existing maintenance plans currently offered to customers, Volvo says. The program is based on Volvo Trucks’ more than 20 years of leadership in sales and service support through its global dealer network. In addition to providing a simplified maintenance solution, Volvo says its Blue Contract fulfills Volvo Trucks’ commitment to safety. Fleet operators and drivers will have peace of mind knowing their trucks will receive regular maintenance including a comprehensive 74-point inspection.

With monthly or pre-paid billing options, Volvo says customers can either pay on a recurring basis or up front with the purchase of their truck, either billed directly or through their dealer. Another key benefit is that customers financing through Volvo Financial Services (VFS) can bundle the Volvo Blue Contract with their truck payment on a single invoice. This total solution allows the customer to pay the cost of the maintenance contract over time, interest free, Volvo says.

 â€śWell-maintained trucks increase overall fleet uptime and reduce overall cost of ownership. And a truck that is regularly and proactively inspected and serviced at a Volvo Trucks dealership by professional, trained technicians will likely be a safer truck while in operation,” says Ashley Murickan, product marketing manager, Volvo Trucks North America. “Additionally, the Volvo Blue Contract and its flexible billing options elevate our maintenance offering while simplifying the business transaction, ultimately benefiting both the customer and dealer.”

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Select preventative maintenance is included with the Volvo Blue Contract to provide further benefits to customers. Volvo says the plan allows customers to have full insight into their trucks’ service costs up front, providing confidence that their fleet maintenance is fully covered under the contract scope. Service schedules are tailored to specific vehicle applications in order to assist with the trucks being in top condition. This maximizes uptime, minimizes unnecessary stops at dealerships and reduces unforeseen repairs.

 Volvo adds its Blue Contract includes:

  • A 74-point inspection and oil analysis
  • All scheduled engine maintenance, including valve adjustments
  • All scheduled aftertreatment maintenance, including DPF cleaning
  • All scheduled transmission and scheduled axle maintenance
  • All scheduled chassis maintenance
  • Fan belt tensioner and accessory drive belt tensioner replacements
  • Alternator coverage

Additional repairs, such as warranty work or more advanced diagnostics, can be completed under the same roof, so trucks do not need to be removed from operation for separate service visits, Volvo says.

“The Volvo Blue Contract is more comprehensive than any third-party maintenance offering – reducing total cost of ownership – and is supported by more than 400 Volvo Trucks authorized dealer touchpoints across North America,” adds Mike Furst, director of contract services and leasing technology solutions, Volvo Trucks North America. 

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