
Sonic Tools USA announced on Thursday a No Lost Tools guarantee. The company will replace up to $250 in hand tools on any of its preconfigured complete toolkits in the Sonic Foam System.
The guarantee applies for one calendar year after purchase or from the toolkit ship date.
The Sonic Foam System offers an organized workspace that has clearly marked inserts for each tool in the set. The company says this reduces misplaced tools by 80%. The No Lost Tools guarantee shows Sonic's commitment to the system.
"We already offer the industry's best warranty and fastest replacement for hand tools, but now, we're taking our commitment to customer satisfaction to the next level with our No Lost Tools guarantee," says Colby McConnell, CEO of Sonic Tools USA. "Organization, tool management and tool control are in our DNA. Customers now have greater peace of mind that Sonic can help them quickly replace lost and misplaced tools. The most common lost tool is the 10mm socket, and should it or any other Sonic tool go missing, we'll replace it within the first year."
Claims can be filed online and the company says they'll be processed within 24 hours. The customer will be responsible for shipping costs.