Truckmore, Karmak's leading provider of mobile dealer app solutions for truck dealerships, has collaborated with Daimler Truck North America (DTNA) to offer a DMS-integrated Uptime Pro mobile solution.
The companies says the joint solution aims to streamline the service maintenance process for fleet customers, offering them ease of access to Uptime Pro through their preferred communication channels, including dealer websites, dealer apps, customer portals, smartphones and tablets. The seamless integration ensures convenience, speedy estimate approvals, transparent communications, and improved repair speed for fleets of all sizes, the companies add.
Integrated with the dealer’s DMS, Uptime Pro for Mobile improves fleet management by empowering fleet customers of all sizes to efficiently schedule and oversee the repair and maintenance of their entire fleet.
The companies say features and benefits include:
- Instant service maintenance scheduling from the dealer website, app and customer portal
- DMS integration for easy loading of fleet data and streamlined service scheduling
- Real-time tracking of each vehicle's service status
- Message service advisors for updates, with a trackable communications history
- Access to a comprehensive service history and detailed invoices for each vehicle
"Our collaboration with Truckmore helps dealers to provide a seamless and transparent service maintenance experience by enabling fleet customer's to utilize Uptime Pro through their preferred mode of communication – any time, from any location, and on any device. With Uptime Pro for Mobile, dealers elevate customer satisfaction by maximizing uptime to unprecedented levels,” says Marty Kubiak, manager of Central Service Systems, DTNA.
Dealers are excited about the integration as well.
Greg Witt, senior vice president of EXCEL Truck Group says, “Our fleet customers deserve nothing short of a seamless, transparent, and efficient service experience. Whether they prefer using their smartphone, tablet, or computer, our customers can easily schedule service appointments, approve estimates, message with our dealer service center for real-time repair updates, and indulge in a world-class ownership experience that sets new standards of excellence."
“Downtime for fleet customers translates to financial losses. By utilizing Truckmore and Uptime Pro for Mobile, service scheduling becomes easier, and real-time communications between customers and our service centers ensure that fleets are more efficient and promptly back on the road,” adds Jeff Koppeser, service manager at Metro Truck Group.
Finally, Scott Dixon, operations director for Four Star Freightliner says, "Our fleet clients can now benefit from Uptime Pro directly through a convenient mobile application that significantly improves visibility and communications across the entire service process. Our customers can now monitor every stage of the service, from the moment their truck enters our facility to the time it departs. This transparency eliminates uncertainty and empowers our customers to plan their operations with greater efficiency.”