"Across service networks, the Phillips digital inspections will immediately deliver improvements in the safety, compliance and performance of every asset," says Michael Gibson, vice president, general manager of business development at Decisiv. "This enhanced capability to proactively identify maintenance and potential repair items will also reduce downtime for fleets and improve shop and technician productivity at dealer and service provider locations."
Part of the growing Decisiv SRM Ecosystem, Phillips developed digital inspections to enable technicians to quickly and accurately validate the proper and safe operation of their components. The integration enabled by Decisiv also enables the manufacturer to provide standard repair operations and change or supplement inspection procedures as needed, the companies say.
[RELATED: Decisiv announces trio of partnerships to boost SRM capabilities]
With the connected Phillips digital inspections, information on component issues entered by technicians is used to automatically create a service event case in the Decisiv SRM platform.
The companies say the inspections, which are available on any connected device:
- Deliver step-by-step tasks, recommended repairs, and links to instructions that enable a more thorough and accurate analysis and maintenance recommendation.
- Allow service providers to more precisely, and proactively, inform fleets of critical repair requirements.
- Provide more complete and accurate estimates of repair costs and time.
"This more proactive approach provides our customers with an effective and comprehensive inspection process that delivers better compliance with DOT requirements, and that also results in fewer violations and fines, but most importantly helps improve safety," says Patrick Carungi, director OE Tractor at Phillips. "With Decisiv we can deliver a higher level of intelligent service management that keeps trucks and trailers on the road."
