Robert (Bob) Greenwood, known for his revolutionary approach to Service Business Management will be kicking off SOLD ’16 at 12 p.m. on Jan. 24, 2016, in Las Vegas preceeding Heavy Duty Aftermarket Week (HDAW).
Organizers say the topic of Bob’s presentation will cover the Service Manager and General Manager positions in the heavy-duty service business. These are positions that are rarely discussed in the heavy-duty service business and can make or break a company.
Greenwood will approach the new topic by discussing the following questions:
- Is there a need for one or both positions in your business?
- What is the job description of both positions?
- What should you look for when attempting to fill these positions?
- How do you find candidates to fill these positions?
- How do you set up a daily work routine for each of these positions?
- What are the daily responsibilities for each position?
- How do you set up a compensation program that will inspire them to execute their position professionally and grow the business?
Greenwood will cover these topics and illustrate how this topic ties in with the dynamic approach to business he outlined at last year’s SOLD ’15 presentation, organizers say. His presentation will adjourn at 5 p.m.
SOLD ’16 will reconvene 8 a.m. Jan. 25, 2016, with discussions regarding future technicians, and mid-management, where will they come from.
Among the scheduled discussions include:
A case study of programs in Central California will illustrate how cooperation between education and business can have success.
A forum consisting of representatives of heavy-duty service provider associations, heavy-duty component manufacturers, and heavy duty buying groups, will take up the following topics:
- How are you finding technicians, sales representatives, parts locators, and mid management employees?
- Are you able to access the local colleges and/or vocational schools?
- How are you attempting to locate competent employees?
- What are you doing to provide continuing education for your employees?
- What are the manufacturers doing to assist with continuing employee education?
- What are the associations doing to assist their membership with these problems?
- How can we as a group address this problem?
- Can/should we as a group joins forces to address and try to relieve this problem?
SOLD also has been conducting a survey regarding your most valuable tool or equipment purchase in the past 12 months. Following the panel discussions, the six most mentioned products will be announced by Erica Schulz, Editor of PTEN in the Tool & Equipment Exhibit Hall at 11a.m. The six finalists will be allowed to conduct live, hands-on demonstrations until 1 p.m.
For more information or to register, please log on to sold16.com.
