Link adds customer service chat feature to website

Link Manufacturing, Ltd., has introduced ChatLink, a new chat feature to its website.

The new offering allows visitors to the Link Manufacturing website to get immediate answers to any product question. By using a simple familiar interface, Link says customers will now have greater flexibility in their communication choices. Additionally, the ChatLink feature allows visitors to send after hours questions directly to Link’s customer service team, the company says.

“Link has built its reputation on offering customer solutions that address specific, unique needs,” says Michael Hof, director of sales and marketing at Link. “With the web as a key revenue and information driver, we want to be able to quickly answer customer questions before they have a chance to click away. It’s one more way we are striving to improve customer relationships.”

Link says the new chat feature will supplement Link’s established customer-communication efforts. The ChatLink feature is live from 8 a.m. to 5 p.m. CT and will be administered by Link’s customer service representatives. Link customers can try out the new feature by visiting

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