Decisiv launches service relationship management solution

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Updated Feb 27, 2020
02.20.Decisiv SRM-min

Screencap of Decisiv's SRM MarketplaceDecisiv has announced the launch of the Decisiv Marketplace, part of its service relationship management [SRM] solution.

“The new Decisiv Marketplace will continue to build on the connectivity that is at the foundation of the success of our SRM Ecosystem. It will increase visibility into the offerings of our partners and reinforce our collective ability to provide unprecedented levels of improvement in service management and asset performance for fleets, service providers and manufacturers,” says Dick Hyatt, Decisiv president and CEO.”

“The Decisiv Marketplace offers a clear competitive advantage to existing SRM Ecosystem partners and potential new clients alike,” Hyatt says. “We are exceptionally proud of the growth that the Decisiv SRM Ecosystem has experienced in the past few years and we look forward to its continued expansion through the new Decisiv Marketplace initiative.”

For fleets and dealers using the Decisiv SRM platform, the company says the Marketplace offers:

  • Access to an extensive partner ecosystem providing a wide range of integrated services and solutions that enhance the Decisiv SRM experience, improve service event management and increase asset uptime and performance.
  • A constant exchange of real-time data, information and insights, and collaboration opportunities that allow participants to benefit from the robust, dynamic and ever-evolving asset and service information management capabilities within the Decisiv SRM Ecosystem.
  • Critical insights into available technologies which can drive asset performance and the service process to enhance operations and the customer experience.

For Decisiv SRM Ecosystem Partners, the company says the Marketplace provides:

  • A competitive advantage via connectivity through Decisiv SRM to strengthen linkages and expand product portfolios across a larger network in existing and new markets.
  • New revenue and data monetization opportunities by accelerating innovation and product enhancement through the architecture and development capabilities behind the Decisiv SRM Ecosystem.

The Decisiv Marketplace is now live and accessible on desktop and mobile devices.

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