Decisiv, Cummins to expand point-of-service capabilities

Decisiv, a service relationship management (SRM) solutions provider, has announced a deal to integrate the Cummins Guidanz suite of web-based and mobile products into the Decisiv SRM Ecosystem in support of their mutual service provider and fleet customers.

With the integration of Cummins Guidanz products in the Decisiv SRM Ecosystem, fleets, managed care providers and service providers will benefit from having necessary Cummins supplied engine information available in a single location at the point of service, Decisiv says.

“The integration of Cummins Guidanz will provide more efficient and streamlined support of Cummins engines within the Decisiv SRM Ecosystem,” says Decisiv President and CEO Dick Hyatt. “The combination of features and capabilities from Decisiv and Cummins will maximize equipment uptime, improve service efficiency and enhance customer satisfaction.”

The Cummins Guidanz solution will also be featured in the Decisiv SRM Marketplace, Hyatt adds.

“Cummins is pleased to take this integral step to enhance operations for our service providers by integrating with Decisiv to set a new standard for service quality and efficiency,” says Ryan Kikendall, executive director of service event solutions, Cummins. “Incorporating our Cummins Guidanz system into the growing Decisiv SRM Ecosystem will streamline service workflows by providing users with accurate and timely information to drive efficiency in the service process.”

Cummins engines are powering more than 40 percent of commercial vehicles in operation in North America, Decisiv says, and this addition to the Decisiv SRM Ecosystem will be of immediate benefit to Decisiv’s base of dealer and independent service provider networks as well as fleets and fleet maintenance companies.

By optimizing the Guidanz software with Decisiv SRM, fleet and shop managers, service advisors and technicians will no longer have to go to multiple systems to capture and share key elements of related service work, improving data accuracy while reducing costs. Additionally, reporting features will help ensure the highest level of service quality, and asset utilization and performance across Decisiv and Cummins customer networks, the company says.

Decisiv says early adopters among Decisiv and Cummins customers are expected to begin using the integrated solution next year.

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