Fullbay is expanding its suite of predictive maintenance of solutions.
The company announced Wednesday it has acquired Pitstop, an AI-powered predictive maintenance and fleet intelligence platform that will be integrated into the Fullbay platform.
Pitstop’s proven AI-driven technology will leverage 10+ years of repair data from Fullbay’s shop management software to deliver predictive maintenance solutions for fleets to anticipate failures before they impact operations. With this acquisition, Fullbay states it brings together the pieces for the largest, most comprehensive platform at the center of every commercial repair shop and fleet.
“In our industry, operations are too often reactive, and the repair process can be inefficient due to unpredictability. When a truck breaks down — possibly in a situation unsafe for the driver and other motorists — the unit is towed, the problem is inspected, parts are ordered, the unit is fixed and the process repeats,” says Trent Broberg, CEO of Fullbay. “This acquisition enables us to change that model by delivering predictive maintenance, real-time diagnostics, fault-code management and automated fleet communication directly into Fullbay, revolutionizing the experience for fleets and heavy-duty repair.”
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By combining Fullbay’s industry-leading repair data from more than 5,000 shops and $6.5 billion in annual service orders and parts with Pitstop’s predictive AI technology, the new AI-powered maintenance module transforms real-world service history into actionable maintenance intelligence.
Through this move, Fullbay states it is addressing the gap between reactive repair and proactive maintenance with technology that:
- Monitors units in real time and flags issues to shop staff before they turn into breakdowns
- Automatically generates service requests from vehicle issues, including PMs, prioritized fault codes and predictive alerts
- Provides predictive insights based on return patterns
- Produces accurate unit health reports
- Accurately predicts parts demand so inventory is available before the job starts
“Pitstop was built to help fleets move from ‘fix it when it fails’ to knowing what’s coming next and acting before downtime, cost or safety risks hit,” says Shiva Bhardwaj, CEO and founder of Pitstop. “By integrating Pitstop’s AI-powered predictive technology with Fullbay’s comprehensive platform, we can scale our impact across the industry while delivering the proactive, data-driven solutions that fleets desperately need to improve safety, reduce costs and maximize uptime.”
Beyond preventing breakdowns, Fullbay says the Pitstop technology helps fleets and internal maintenance teams reduce unplanned downtime and extend asset life, and independent shops better serve their fleet customers and build customer loyalty. By analyzing billions of data points to detect fault patterns and identify issues weeks before a breakdown occurs, the company says the Pitstop system delivers more than 94% accuracy in identifying potential failures to enable large fleets to fundamentally shift from reactive service to proactive maintenance planning.
In addition to this strategic acquisition, Fullbay has promoted Scott Gordon to chief product officer from vice president of product. In this new role, he will oversee the expanded product portfolio and drive the company’s AI-first vision across the combined organization. As a seasoned SaaS product executive with extensive experience at Microsoft and Amazon prior to joining Fullbay in early 2024, Gordon has a proven track record of transforming complex industry challenges into scalable software solutions, the company says.
“This acquisition represents an incredible opportunity to accelerate our mission of delivering customer-driven innovation at scale,” says Gordon. “By combining our teams’ expertise and technologies, we can build even more powerful solutions using traditional and AI-enabled innovation to truly move the needle for our customers.”
