The company also introduced its first 71 dealer locations to earn a Platinum Service Center certification.
Peterbilt says the Platinum Service Center certification process is stringent, with scores given to each dealership location based on several key customer facing objective performance factors including: world-class facilities and driver’s lounges, utilization of Paccar Solutions Service Management, expanded hours of service, excellent parts availability, certified Paccar MX engine technicians and lower dwell time for repairs, as well as performing RapidCheck triage.
“We are very excited to recognize this amazing group of dealership locations for their efforts to go above and beyond for their customers,” says Jason Skoog, Paccar vice president and Peterbilt general manager. “This program is just one more way Peterbilt and our outstanding dealer network are committed to driving customer uptime and profitability.”
The OEM says locations that have earned the right to be called a Peterbilt Platinum Service Center will receive a special designation in Peterbilt’s Dealer Locator on the company’s website as well as a plaque to showcase in their dealership.
The first 71 locations in the Platinum Service Center network are spread across 20 dealership groups:
- Allstate Peterbilt Group
- Dobbs Peterbilt
- D.S.U. Peterbilt
- Fitzgerald Peterbilt
- Hunter Peterbilt
- Jackson Group Peterbilt
- JX Peterbilt
- Ohio Peterbilt
- Performance Peterbilt
- Peterbilt Atlantic
- Peterbilt of Atlanta
- Peterbilt of Wyoming
- Peterbilt Pacific
- Prestige Peterbilt
- Quad City Peterbilt
- Rush Peterbilt Truck Centers
- Stahl Peterbilt
- The Peterbilt Store
- TLG Peterbilt
- Utica General Peterbilt
