Karmak and Syncron announced on Friday an integration that allows Karmak customers to access Syncron's service lifecycle management aftermarket solutions.
OEMs can automate inventory planning, optimize pricing strategies, reduce costs and and improve service levels within Karmak Fusion, the companies say.
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"Karmak has long been in the business of helping its customers move faster and this integration with Syncron sees us continuing to deliver on that goal," says Craig Grade, director of integrations and Karmak.
Syncron's platform uses AI, machine learning and advanced analytics to plan and predict parts and service needs, maximize availability and minimize waste. It helps dealers and OEMs optimize parts and service departments, the company says, increasing customer satisfaction, user automation and operational profitability.
"Our pre-integrated solution with Karmak lets heavy-duty truck dealers and OEMs quickly streamline their operations and free up valuable time and resources to focus on customer service and business growth," says Nate Corder, vice president of sales at Syncron. "This is especially critical as the service parts industry faces a significant workforce shortage and evolving customer expectations, making efficiency and automation key drivers of success."
