Frederick P. Scheler, dealer principal at Five Star International, has been named the 2020 North American Dealer of the Year by International Truck.
International Truck says its prestigious annual award recognizes top International dealers for their commitment to provide industry-leading uptime and unparalleled performance in annual sales, service and customer satisfaction.
"It's an honor to present Fred and his entire staff at Five Star International with the 2020 North American Dealer of the Year Award in recognition of their outstanding achievements," says Navistar's Friedrich Baumann, president, sales, marketing and aftersales. "From opening a new location, to his persistent focus on uptime, and most importantly his exceptional customer service and support, Fred and his team have consistently demonstrated their commitment to the International Truck brand. We would like to extend our gratitude to Fred and his team for exemplifying what it means to be a part of the Navistar family."
Five Star International operates eight locations throughout Pennsylvania and is headquartered in Harrisburg. The company has more than 120 service bays and bolsters 90 highly qualified, certified service technicians equipped with the latest technology and tools to accommodate any issues that customers need addressed. The company also has three full service body shops and services include 24-hour towing and roadside assistance, accelerated service locations, on-site repair and maintenance, and a fleet of emergency service and towing vehicles to always get the job done, International says.
Five Star International employs over 265 talented staff members who work tirelessly in order to maintain the best customer service possible, something Scheler regards highly within his company.
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"I am truly honored to accept this prestigious award on behalf of Five Star International," he says. "This would not have been possible if not for the unrelenting effort of our talented team of professionals, as well as our loyal customers who motivate our team to be our best each and every day."
Five Star International also was included amongst a select group of dealers to receive the 2020 International Truck Presidential Award, which recognizes the top 8 percent of International dealerships that achieve the highest level of performance in operations, financial standards, market representation and customer satisfaction. Scheler and his team have now been recognized for this prestigious award four times, a true testament to their continued commitment to the International Truck brand, the company says.
