Brooke WisdomHomeMeasure, Monitor, Improve & Profit: Fine Tune Your Service BusinessChances are, no matter how productive and efficient you think your service shop is, it can be improved. But you won’t know that until you take an honest, systematic look at all areas of your operation.May 1, 2010HomeSpotlightCustomers and suppliers turned up in droves last month to support the 70th anniversary and open house of Portland, Ore.-based Potter Webster Company.May 1, 2010HomeEditorial: Derek SmithSmall gestures to frustrated customers can go a long way in helping minimize a bad service experience.May 1, 2010Sales coaching/trainingCharging System Diagnosis: Start With the AlternatorWhen a vehicle is brought in with a charging system complaint, first check alternator performance. Use the following procedure when installing an air actuated fifth wheel cylinder kit.May 1, 2010HomeIndustry FocusThe Right To Repair Act, Navistar’s vehicle reconditioning program, comparing aftermarket brake linings, FleetPride acquires Express Truck Parts and much more industry news are featured.May 1, 2010CommentaryMore fuel economy, lower emissionsProper maintenance of the charge air cooler helps customers reduce expenses, pollution.May 1, 2010HomeGuest ColumnThe independent distributors’ ability to differentiate their products and services allow them to compete directly, and successfully, with dealers.May 1, 2010HomeMay 2010 MarketplaceA component series, ball peen hammers, recycling cabinets, refrigerant gas leak detector and a stud extractor kit are among the products featured.May 1, 2010Service and repairCommon Rails, Stronger InjectorsThe injectors in common rail fuel systems are built to handle high pressures, but shops should still be aware of specific maintenance and installation needs.May 1, 2010HomeGuest ColumnI witnessed alien technology at NTEA’s Work Truck Show.April 1, 2010Previous PagePage 11 of 14Next PageTop StoriesCommentaryDo you ever ask, 'Why are we losing sales?'It usually starts with a simple question that pops up during a monthly review or a leadership meeting. Someone notices a dip in parts sales or a shift in order patterns.Outlook and BenchmarkingRusty Rush cites overcapacity as thorn in truck sales turnaroundSales coaching/trainingSelling through the slowdownComponentsHow Hendrickson positions itself as trucking's ride control leaderOutlook and BenchmarkingWeak ordering now may limit capacity later, FTR analysts say
