CDK Global adds video calling platform for improved customer experience

CDK Global Heavy EquipmentCDK Global Heavy Equipment and VizaLogix have partnered to offer the heavy equipment industry technology to enhance the virtual customer experience with Tethr it Now – a real-time Peer-to-Peer (P2P) video calling platform that instantly connects support experts with users to troubleshoot equipment errors and reduce Mean Time To Repair (MTTR).

Partnering with VizaLogix enables CDK Heavy Equipment to provide customers with a fast and easy way to obtain expert support, the company says. The integration of Tethr It Now with the CDK Heavy Equipment DMS platform is a first for the heavy equipment dealer management software industry. With this integration, customers can remotely connect via video to troubleshoot mechanical and operational issues. Tethr It Now can also be used for safety inspections, remote inspections, and technical support from afar, allowing easier training of junior technicians by master technicians, CDK says.

"We are excited to integrate our CDK Global Heavy Equipment platform with Tethr It Now so dealers can improve the uptime for their customers," says Kris Denos, vice president and general regional manager of Recreation and Heavy Equipment at CDK. "This partnership represents another way we are investing in products that meet our customers' needs now and positions our customers for success in the future."

With Tethr It Now, CDK says support technicians can instantly initiate video chat sessions with customers by simply sending a hyperlink via SMS or email. No specialized app, login, or meeting notice is required. It also integrates with leading customer service platforms and hardware, further helping dealerships connect and communicate more effectively with customers.

"Tethr It Now is designed to quickly connect service and support technicians to customers so they can quickly troubleshoot equipment issues and reduce downtime," adds Shawn Bonnington, CRO and Founder, VizaLogix. "We look forward to helping CDK enhance their already amazing customer support program by providing technology that delivers seamless and intuitive video-calling experiences."

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