Navistar introducing OnCommand Connection marketplace

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Updated Oct 26, 2017

NavistarBuilding on the success of its OnCommand Connection remote diagnostics solution for all makes and models, Navistar on Sunday announced a new OnCommand Connection Marketplace will go live on Friday, Oct. 27, 2017.

The OnCommand Connection Marketplace is a new, open-architecture, cloud-based technology e-commerce platform for complete telematics services and a broad range of related driver support tools and will be open to customer-created and third-party apps, Navistar says.

“The OnCommand Connection Marketplace is another way we are helping our customers become more profitable,” says Michael Cancelliere, president, Truck and Parts. “The OnCommand Connection team developed the Marketplace to give drivers and fleet managers centralized and easy access to applications and other resources that aid in day-to-day operations.”

Navistar says the OnCommand Connection Marketplace is an e-commerce platform designed to be the central hub for the trucking industry, providing a variety of products, services, tools and insights to allow companies and drivers to operate more efficiently. All the products and services within the OnCommand Connection Marketplace are based on the principle of being open-architecture and providing the most useful information that customers need to run their businesses from one, easy-to-use place, the company says.

“Our goal is to provide our customers with the best overall connected experience and we’re doing this by creating products and services that are open to everyone,” says Terry Kline, senior vice president and chief information officer. “The OnCommand Connection Marketplace is designed to meet the same goal, regardless of what truck you own, what telematics solution you have installed, or what ELD you are using today. As the Marketplace expands, it will provide customers with opportunities to connect their trucks in new and exciting ways while gaining new insights that will improve their business.”

The Marketplace will initially offer the OnCommand Connection Telematics solution and the certified OnCommand Connection Electronic Driver Log (EDL) app, which automates federal Hours of Service compliance requirements that are mandated for all carriers by December 18, 2017. OnCommand Connection Marketplace will also offer access to tools such as driver vehicle inspection reports and other capabilities to make the driver’s job easier and more productive. Navistar says these easy-to-access business solutions include offerings in the areas of telematics, fleet management, maintenance, diagnostics and service, data analytics, parts and accessories, driver support, safety, logging – even coupons and discounts for a favorite truck stop. In addition to the Marketplace, the Electronic Driver Log will be available online in both the Google Play store and the Apple iTunes store.

OnCommand Connection Marketplace complements OnCommand Connection, Navistar’s industry-leading, open-architecture remote diagnostics system, which is already driving improved uptime for more than 325,000 vehicles. By integrating and interpreting vehicle health information from multiple telematics providers in an integrated, customer-friendly format, OnCommand Connection enables fleet users and other customers to achieve more efficient repairs and maintenance, better lifecycle value, and a lower total cost of ownership, giving them increased visibility into maintenance and repair needs and better control of their business. Now, Navistar says the OnCommand Connection Marketplace will offer new tools that support both companies and drivers with their day-to-day operations in a central, web-based ecosystem.

“The OnCommand Connection team is developing a number of new products and services that will be introduced to the Marketplace over the next 12-months,” says Cancelliere. “I’m extremely excited about what the Marketplace will provide and the opportunities it will bring drivers and fleets of all sizes.”

Uptime Center goes live

Navistar also on Sunday introduced its Uptime Command Center, its most recent innovation designed to lead the industry in driving customer uptime.

Already operating from the company’s headquarters in Lisle, Ill., the Uptime Command Center mobilizes a dedicated, cross-functional team of Navistar uptime specialists and key suppliers to assure 24/7 on-road support for customer vehicles. Its mission: Get vehicles back on the road as quickly as possible, and no later than 48 hours after diagnosing a problem, Navistar says.

“Our customers are all laser-focused on uptime, uptime and more uptime – and so are we,” says Cancelliere. “The Uptime Command Center steps up our commitment to lead the industry in uptime. We’re separating ourselves from the industry’s traditional, reactive approach to maintenance and establishing a new paradigm – one that’s proactive, predictive and collaborative.”

When a fault code signals that an OnCommand Connection-enabled truck is experiencing an unplanned maintenance event, the Uptime Command Center team quickly springs into action. Using vehicle health reports and location data provided by OnCommand Connection Advanced Remote Diagnostics, the team completes a full diagnosis, identifies the closest dealer with an open service bay, determines the parts that are needed, confirms their availability, and routes them to the dealership performing the work, Navistar says.

For open cases, the team monitors trucks closely through a monitor board that measures vehicle downtime in minutes, not hours – reflecting the urgency of the Uptime Command Center’s mission. The team also debriefs multiple times throughout the day to review all powertrain and chassis fault code signals and to chart out the best course of action.

“The Uptime Command Center reflects our steady progress in evolving to a proactive, predictive and collaborative maintenance model,” Cancelliere says. “It builds on the International A26 Customer Uptime Assurance Program, which we launched in August to signal our confidence in our newest 12.4-liter big bore engine. Today, the Uptime Command Center is taking customer service and support to the next level, reflecting our passion to deliver uptime for all our customers.”

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