“Great Dane has chosen Decisiv as a technology partner to enable system connectivity and complete visibility around service events,” says Dave Durand, vice president of aftermarket at Great Dane. “As part of our AdvantEDGE Aftermarket Parts & Service program, this platform will dramatically improve how our nationwide service, repair and maintenance network communicates and collaborates.”
Great Dane and Decisiv are working to deliver a consistent and transparent approach to service by providing greater visibility and access to real-time data. The approach is designed to enable users to effectively manage their assets, improve uptime and ensure reliable network-wide service delivery, which will ultimately reduce the overall cost of ownership.
“The customer experience is paramount to Great Dane,” Durand says. “Offering a systematic and streamlined solution to our service network will enable a better service experience from estimate to invoice, leading to increased uptime for our customers and enhanced sales effectiveness across the entire Great Dane network.”
At Great Dane’s recent Aftermarket Parts and Service Conference, Dick Hyatt, president and CEO at Decisiv gave a thought leadership speech focused on the impact of service event management technology and its potential as a strategic advantage.
“Early adopters of our SRM (Service Relationship Management) platform are using standard service operations with in-context asset information delivered at the point of service to drive unrivaled asset performance and utilization. The results we’re already seeing include a reduction in downtime of more than 27 percent, a ‘fix it right the first time’ rate of more than 91 percent, and greater than 15 percent higher effective labor rates,” Hyatt says.
The result of this partnership is the development of ServiceTrak, an AdvantEDGE service and an all-encompassing communication tool that will provide customers with access to data and records via any smart device, as well as the ability to monitor the status of their asset throughout the entire repair process at all Great Dane facilities. Leveraging data at the point of service will revolutionize the service supply chain and provide service excellence across the Great Dane network, according to the company.
