“Hino Trucks will enter the Class 8 Market in 2019 with the Hino XL Series. As our product line continues to expand and evolve, never has it been more important to have skilled technicians deliver the highest level of customer satisfaction and maintain our best-in-class status in the industry,” says Glenn Ellis, Hino Trucks senior vice president of customer experience.
After a national qualification round to establish 24 finalists and a day of live competition, four-time finalist Tracey Gennusa from H.K. Truck Services won the title. Hino’s Master Elite Technicians, a designation reserved for the highest certified Hino truck technician, complete one of the industry’s most comprehensive training programs. The competition takes this training to the next level and brings the best-of-the-best of this highly skilled group onsite for varying simulated service-related situations, according to the company. The top ten are:
- Tracey Gennusa, H.K. Truck Services
- David Taylor, Potomac Truck Center
- Matthew Bertagnoli, Lynch Truck Center
- Daniel Hanna, Transource
- Tony Isajiw, Kriete Truck Center, Green Bay
- John Hevia, TruckMax Hino of Miami
- Kelly Broeren, Kriete Truck Center, Green Bay
- Lonnie Reny, O’Connor Motor, Maine
- Thoai Cao, Future Ford of Sacramento
- Tim Lapan, Ballard Mack
John Musial, vice president of service operations for Hino Trucks says, “Our Master Elite Technicians represent some of the most dedicated supporters of the Hino brand. We honor and appreciate the time and effort dedicated to supporting our products, customers and the ever-growing Hino Brand. This competitive platform challenges our technicians and is a driving force behind improving diagnostic skills to deliver the highest level of customer satisfaction and delivering the Ultimate Ownership Experience.”
